The World Health Organisation has declared the COVID-19 outbreak (or the Coronavirus as it is also known) a public health emergency of international concern that can be characterised as a Pandemic, with the UK Chief Medical Officers assessing the risk as moderate and suggesting that the UK Government plan for all eventualities.
Whilst the situation is changing daily, at RM we would like to reassure our customers, suppliers, partners and employees, in the UK and around the world, that we are treating this with all seriousness; and we are monitoring the situation as it unfolds. We continue to align our response with guidance from Government and public health authorities and are taking business continuity measures to ensure that we are well prepared as the situation develops.
We are working with our customers in helping them to continue to serve their students and customers in these uncertain times – in sharing knowledge, advice and best practice. We aim to ensure that organisations receive the same professionalism, care and service level that they have come to expect from us, whilst also looking after the health and wellbeing of our employees in playing our part in tackling this global challenge.
If you have any concerns or questions regarding how COVID-19 impacts your service from RM please do raise them with your usual RM customer contact point and we will address them as rapidly as possible.
At RM Results we play a vital role in the delivery and marking of millions of exams around the world, and we are committed to help minimise the impact to students, customers and our staff from this situation.
We are working closely with individual customers to assess the potential impact of any changes to their activity (such as timing and volume of assessments around the world) and to align with their evolving business continuity plans. We continue to check and re-test our own business continuity scenarios, and are liaising closely with our supply chain to ensure a holistic approach to preparations as the situation unfolds.