RM
Digital assessment isn't new anymore.
In the world of professional awarding bodies — particularly in finance industries — most organisations have already made the leap from paper. They've rolled out on-screen exams, experimented with remote proctoring, and modernised parts of their delivery model.
But here's the catch:
Going digital was just the beginning.
Now the real challenges are starting to show.
Our teams have worked with some of the most trusted names in global finance — from ICAEW and ACCA to ICAN — and one thing is clear across all of them: the hard part isn't digitisation. It's what comes next…
Rigid delivery models are blocking growth
Many awarding bodies still rely on legacy scheduling, test centre contracts, or manual workarounds that weren't designed for global flexibility.
- Want to expand exam access across multiple countries? That's tough with fixed windows and paper logistics.
- Want to trial new formats or adjust content types for professional relevance? Not without breaking something upstream.
A lot of systems aren't broken — they're just not built for what the profession demands now.
The candidate experience has become a differentiator
Finance candidates expect more. They're professionals. Often mid-career. Often paying for their own qualifications. And they're comparing your exam experience to everything else in their digital lives — from online banking to job certification.
Static testing formats, clunky platforms and long wait times all erode trust. And they introduce friction at the very point where you want to reinforce your organisation's credibility.
Put simply: your exam delivery is now part of your brand.
Exam integrity is under pressure — and it's not going away
Malpractice used to mean cheating in an exam hall. Now it includes:
- AI-generated responses
- Impersonation during remote sittings
- Content leakage via screenshots or phishing
Traditional controls — like fixed-format papers, timed delivery, or basic ID checks — just don't hold up anymore. Awarding bodies are seeing this firsthand, and often after the damage is done.
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Digital maturity across regions is uneven — and that matters
This is especially true across APAC. In some countries, paper is still the standard — and digital transformation starts with marking. In others, full digital delivery is expected, but localisation gaps or regulatory hurdles create friction.
Global solutions rarely adapt well to local constraints.
That's why finance bodies need regional flexibility — whether that's multi-language rollout, in-country hosting, or tailored implementation support.
The bottom line: digitisation was never the end goal. It was just the start.
What awarding bodies now face are strategic delivery risks:
- Scaling too slowly while demand rises
- Losing trust because of outdated security
- Missing growth opportunities because of rigid systems
These aren't tech problems. They're leadership ones — and they require new thinking, not just new tools.
What's next?
The good news is: you're not alone.
In our next blog, we share what we've learned from supporting some of the world's most recognised finance assessment bodies — and how they're scaling securely, delivering with confidence, and staying ahead of rising expectations.
If any of these challenges sound familiar, you're already in the right place.
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